A Vet's Best Friend

About Vetsec

How can we help you book more appointments and run your practice more smoothly?

Vetsec is the UK’s first outsourced telephone answering and secretarial service designed exclusively for the veterinary sector.

Whether you need our industry-trained virtual receptionists to answer your calls or provide secretarial support, Vetsec helps your practice run smoothly.

We answer every call you can’t, greeting every caller to your practice in a pleasant and proficient manner, dealing with enquiries efficiently, and always patching through urgent matters. And by ensuring your reception staff never have to juggle phone calls, admin duties and helping patients at the desk, we help to improve your customer service face-to-face too!

What is a Virtual Veterinary Receptionist?

Vetsec provides you with a dedicated team of 2-3 Virtual Veterinary Receptionists. This small team of VVRs will always handle your account, getting to know the unique demands of your practice and becoming as familiar, and essential, as full-time members of staff – without the associated costs!

Vetsec’s Virtual Veterinary Receptionists are friendly, professional and industry-trained, and here to help your practice provide improved customer service.

What can Vetsec do for you?

We answer every call within 3 rings in your practice name – never miss another call or booking!  Our team can handle any number of incoming calls instantaneously and concurrently, and even make outbound calls on your behalf such as booking follow up appointments.

A complete range of back office services including diary management, prescription and medication requests, credit control – we can even manage your social media!