“Vetsec is something every practice should be thinking about using” Lanes Vets is a small animal and farm practice in Lancashire, with around 16 vets and 60 staff in total. We asked Senior Partner Danny Callery about the practice’s experience in using the Vetsec service. Which Vetsec services are you using and what procedures did […]
Simply Cats and Simply Horses is a Durham-based clinic created by Paul Proctor and Sarah Middleton, specialising in equine and feline treatment. The Simply Cats practice was set up as a dedicated cat only clinic, to help our feline friends feel more comfortable in the veterinary environment, including a waiting room free from dogs, barking, […]
What’s your New Year’s Resolution? Increase marketing? Get to grips with social media? How about maximising business simply by answering all your calls? At peak times your reception staff are too busy answering calls or delivering customer service face to face to answer. However, many calls to vets are urgent, and if not answered your […]
Europe’s largest veterinary exhibition will host 400 of the industry’s leading speakers and 120 pioneering conferences and seminars, not to mention 4,600 delegates. Come and visit Vetsec on stand D53, where we’ll be answering questions, including; – How does the RVC Queen Mother Hospital answer calls 5 times faster? – How is one client booking […]
Join Vetsec at the 17th London Vet Show, Europe’s largest veterinary exhibition with 4,600 delegates already registered to enjoy more than 400 industry-leading exhibitors and 120 cutting edge and conferences and seminars. On 19 and 20 November at the iconic Olympia Grand the veterinary industry’s finest professionals will join together for a two-day conference led […]
UK customer satisfaction is at its lowest level since 2010. This is due, in part, to raised expectations in consumer relationships leading to an increased demand for excellent customer service. Even worldwide corporate giants such as McDonalds are turning to an improvement in customer service to arrest falling profits. Whatever happened to VIP service? How […]
At Vetsec we appreciate that every client is different, which is why we always endeavour to deliver a service to your clients that is personal to you and your practice. We do this not only by answering every call in your practice name and in a friendly manner, but also by abiding to the specific […]
Waiting in phone queues, listening to hold music, dealing with automated systems and attempting to speak to a robot who seems to be wilfully misunderstanding you. We know it’s annoying, but now it’s official. A poll of 2,054 adults revealed that 67 per cent of admit we are “annoyed” by being left waiting on the […]
Vetsec may be the UK’s first dedicated outsourced secretarial service designed exclusively for the veterinary sector, but what sets Vetsec apart from the rest in vet support services? Vetsec answers thousands of veterinary sector calls every month Vetsec’s team of Virtual Veterinary Receptionists deal with every type of enquiry you could imagine, and a few […]
A Virtual Veterinary Receptionist, or VVR, is a friendly, efficient and fully trained veterinary healthcare assistant, who exists to help your practice. Your Virtual Veterinary Receptionists are always ready to take over and help during busy periods in the practice, or taking care of the phones. How do you benefit from a Vetsec Virtual Veterinary […]