The Queen Mother Hospital is the small animal referral centre for the Royal Veterinary College, which has been working with Vetsec since a successful trial in March 2015. During this trial, in which Vetsec took over call answering and overflow call services, Vetsec reduced waiting times by more than 80{e6dc0ce1f5f2d55dfae0d52ad2d0517dcccd33a50aebb63591eb191fe8579ab6}. Replacing the existing queuing system, […]

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“I’m twice as busy thanks to Vetsec” Holistic Vet Nick Thompson knew he was missing phone calls. But, until he became aware of a specialist veterinary receptionist support service, he hadn’t found a way to prevent his business losing clients through unanswered calls. “I saw a mailshot and thought a specialist vet answering service sounded […]

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How can an outsourced call answering service improve your face to face customer service? The Oval Pet Centre was “struggling to cope with the volume of calls” and “in attempting to deal with this were falling down in terms of interaction with clients face to face.” Their solution was Vetsec, an outsourced telephone answering and […]

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We’re booking an extra 40 to 50 appointments a month since we started using Vetsec Established for 22 years, Alpha Vets prides itself on providing a friendly, efficient service. But the practice was missing calls, and, following a two-week trial with Vetsec, found the extra calls answered almost directly correlated into extra bookings. Eleanor Conaghan, […]

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“Vetsec is something every practice should be thinking about using” Lanes Vets is a small animal and farm practice in Lancashire, with around 16 vets and 60 staff in total. We asked Senior Partner Danny Callery about the practice’s experience in using the Vetsec service. Which Vetsec services are you using and what procedures did […]

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