Wanting to provide the best customer care to all those involved, whether it is over the phone or face-to-face is desired by every veterinary practice. However, the constant inflow of calls, along with a waiting room full to the brim with worried owners and scared pets can soon turn this reality into a dream.
Cutting costs, saving time and not compromising the quality of service you offer will set you apart from others within the market. Why wouldn’t you want specialists to carry out important tasks whilst you have the opportunity to focus on other aspects of your practice?
Vetsec is an outsourced business service specifically designed to support the veterinary industry, lending a helping hand to those who are over-worked; whilst maintaining the high standards that many have worked so hard to achieve. Personal and specific to your particular practice, there is no need to ever worry again about missing an important call, or not being able to fully maintain high customer care.
How are savings made through outsourcing to Vetsec?
- Reception and Call Answering
Needing extra employees to cover your reception and administration tasks, particularly during busy periods? Vetsec will ensure you never miss a call again, answering customer queries and taking messages – without you having to employ additional staff.
- Support Services
Your personal team of Vetsec PA’s will take the time consuming tasks off of your hands, so that your specialist veterinary employees can focus on the tasks that keep your customers returning. Administration, diary management, credit control and much more will be a thing of the past for your staff, allowing your practice to run smoothly.
- Outbound Calling
There’s no need to employ extra staff for telemarketing when our specialist team can offer the same high quality service; following up appointments and marketing goods and services and producing results when you want it!
All of Vetsec’s services are provided by a small team of named PA’s who are dedicated to each separate veterinary practice. Through getting to know your business, building a relationship with both the in-house employees and of course the customers, Vetsec offers an outsourced service that will reap the benefits for your practice.
To find out more about Vetsec’s affordable veterinary reception services contact us on 0333 800 0025 or email at email@example.com