Amazing work
★★★★★
“
Imagine a time even your almost entire staff is hit by bout sickness taking care of so many other sick patients. At such short notice only Vetsec came to my rescue. After a quick brief, they understood what we dealt in handling the clients efficiently and professionally. Hats off to you guys for saving the day.”
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Jessica Burke
Good Work
★★★★★
“
Anybody who has ever run a veterinary practice knows how crazy it can get with the constant phone calls about enquiry and dealing with customers. After hiring Vetsec handling multiple things became a lot easier at the clinic. Now, there is more time for the staff to have face to face customer interaction instead of trying to juggle everything at once.”
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James Waller
Nice Work
★★★★★
“
During holiday season the business gets tough as some of the staff members have off which means the world increases. It is during this time that I hire Vetsec. With their virtual reception team handling the calls and all the enquiries, the staff is able to concentrate on things that required physical interaction.”
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Angie Chapman
Excellent Work
★★★★★
“
With half of my business taking place over phone calls, it is important that we don’t miss calls but we couldn’t ignore the clients who are there at the clinic as well. That’s when I availed Vetsec services, it doesn’t increase the cost as some people think. Its cost efficient as I have to pay only for the services that I use.”
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Emma Hilton
Great Job
★★★★★
“
Things became a lot more manageable after hiring Vetsec services. It is an investments as not only they help in retaining the existing customer base but they also increase the customer base by managing our social media account and also take on additional responsibilities of following up of appointments and credit control, leaving lot of time for the staff to deal with customers and their pets.”
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Jenny Copper
Excellent Job
★★★★★
“
Important aspect of any veterinary service is to provide for a comfortable and secure environment to the pets. But many time that’s not possible with the phone ringing off the hook and different kinds of pets in the waiting area. Looking at the helplessness which my staff faced on a daily I decided to hire Vetsec, their complete array of back office services like taking calls, booking appointments, following them up and screening calls, etc helped us to present a more professional image to our clients.”
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Chris Morrison
Amazing work
★★★★★
“
For any business to be profitable, the returns on the investment should be higher than the amount of investment itself. With Vetsec, I have cut down on the cost of hiring a full time professional just to take calls and do follow ups. I now have to pay only for the services that I avail and which is much lesser than what I have to pay to full time employees. Since they don’t take any off, I can be assured of the fact that all the calls back office work would be done.”
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Alan Grant
Good Job
★★★★★
“
After hiring Vetsec I have never missed any calls, even the clients have noticed and appreciated that. The team of 2-3 Virtual Veterinary Receptionist are highly trained professionals who after a quick brief know how to handle the account helping the actual team to take care of their issues.”
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Tony Matchem
Awesome Service
★★★★★
“
Vetsec screens the calls, handles all enquiries and passes on any urgent messages through texts or the mails. They also made outgoing calls on our behalf to let the customer know about the new products and at affordable prices. They made life easier with their efficient services. good job you guys.”
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Brittney Hutson
Affordable treatment
★★★★★
“
Vetsec claims to be the one stop destination for all vet back office services and they don’t exaggerate. Extremely competent professionals took care of my entire back end operations and I could finally focus 100{e6dc0ce1f5f2d55dfae0d52ad2d0517dcccd33a50aebb63591eb191fe8579ab6} on my business https://vetsec.live-website.com/”
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David Brayen
★★★★★
“
Before Vetsec, we were missing calls, and we missed quite a few clients. Vetsec makes the day-to-day running of our practice more efficient.”
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Anonymous
★★★★★
“
We were able to free up our frontline reception staff to give exceptional face to face service to our clients. Vetsec enhances the day-to-day running of the Practice, allowing us to do the things we do best in the practice and freeing up our team to excel with clients. We would recommend the service. It allows us to give that 100{e6dc0ce1f5f2d55dfae0d52ad2d0517dcccd33a50aebb63591eb191fe8579ab6} commitment to clients who are in the practice at the time.”
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Anonymous
★★★★★
“
Using Vetsec has allowed us to improve phone times, respond to clients quicker and improve their experience”
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Anonymous
★★★★★
“
Vetsec is an improvement on leaving calls unanswered at busy times. Vetsec provides a level of confidence that clients will receive an answer to a telephone call if we are too busy in the clinic.”
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Anonymous
★★★★★
“
I can phone a message through with a dictation, and I receive an email that is ready to send”
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Anonymous
★★★★★
“
Vetsec helps when our receptionists are speaking to someone about a sensitive case. Enquiries are dealt with effectively. Our receptionists can concentrate more on the clients coming in rather than worrying whether the phone is going to be answered or not.”
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Anonymous