Vetsec is delighted to announce it is exhibiting at the London Vet Show, at Excel London on 17th & 18th November 2016, for the third successive year. Join us at Europe’s largest Veterinary exhibition, where more than 5,200 delegates have already booked their place to visit 450 exhibitors and take in over 120 conferences and […]
Overflow calls not only have an effect on the reception team; they can have an effect on the whole waiting room. Our overflow calls service really benefits many of our clients, and their customers too! The majority of veterinary practices may not have phones ringing off the hook 24/7, or even 9 to 5, but […]
The Queen Mother Hospital is the small animal referral centre for the Royal Veterinary College, which has been working with Vetsec since a successful trial in March 2015. During this trial, in which Vetsec took over call answering and overflow call services, Vetsec reduced waiting times by more than 80%. Replacing the existing queuing system, […]
“I’m twice as busy thanks to Vetsec” Holistic Vet Nick Thompson knew he was missing phone calls. But, until he became aware of a specialist veterinary receptionist support service, he hadn’t found a way to prevent his business losing clients through unanswered calls. “I saw a mailshot and thought a specialist vet answering service sounded […]
How can an outsourced call answering service improve your face to face customer service? The Oval Pet Centre was “struggling to cope with the volume of calls” and “in attempting to deal with this were falling down in terms of interaction with clients face to face.” Their solution was Vetsec, an outsourced telephone answering and […]
We’re booking an extra 40 to 50 appointments a month since we started using Vetsec Established for 22 years, Alpha Vets prides itself on providing a friendly, efficient service. But the practice was missing calls, and, following a two-week trial with Vetsec, found the extra calls answered almost directly correlated into extra bookings. Eleanor Conaghan, […]
“Vetsec is something every practice should be thinking about using” Lanes Vets is a small animal and farm practice in Lancashire, with around 16 vets and 60 staff in total. We asked Senior Partner Danny Callery about the practice’s experience in using the Vetsec service. Which Vetsec services are you using and what procedures did […]
Simply Cats and Simply Horses is a Durham-based clinic created by Paul Proctor and Sarah Middleton, specialising in equine and feline treatment. The Simply Cats practice was set up as a dedicated cat only clinic, to help our feline friends feel more comfortable in the veterinary environment, including a waiting room free from dogs, barking, […]
What’s your New Year’s Resolution? Increase marketing? Get to grips with social media? How about maximising business simply by answering all your calls? At peak times your reception staff are too busy answering calls or delivering customer service face to face to answer. However, many calls to vets are urgent, and if not answered your […]
Europe’s largest veterinary exhibition will host 400 of the industry’s leading speakers and 120 pioneering conferences and seminars, not to mention 4,600 delegates. Come and visit Vetsec on stand D53, where we’ll be answering questions, including; – How does the RVC Queen Mother Hospital answer calls 5 times faster? – How is one client booking […]