Christmas 2019 Opening Hours

Christmas is coming. The office tree is up, Secret Santa is out of the hat, and the team have already been given their early Christmas present – brand new desks for the office. Enjoy, team! But most importantly, for our clients and therefore for us at Vetsec, it’s time to announce our opening times for the festive period.

Who is answering your calls over Christmas?

Christmas may be the most wonderful time of the year but is also the period when your reception staff are least likely to be at their desks. During December 2018, over half (57%) of UK workers attended ten festive events with co-workers, and a third have already booked a day off after the office Christmas party.

It is all well and good to get into the festive spirit, but do you have a contingency in place to ensure you maximise enquiries throughout December?

And that’s without thinking about potential working days lost to poor weather. 2018’s ‘Beast from the East’ cost the UK economy £1bn a day, and even had an impact on GDP at the start of 2019. The effects of extreme weather are often disastrous, but the severity of its impact is often localised, which could leave your clients, and maybe even your competitors open for business, while you are left battling the elements.

Missing enquiries is snow joke: Find out how Vetsec can help you stay open for enquires from concerned owners, whatever the weather

Vetsec Christmas Opening Hours 2019

Friday 20th December – 8:30am – 3:30pm

Saturday 21st December, Sunday 22nd December, Monday 23rd December – Business as usual

Tuesday 24th December – 8:30am – 1pm

Wednesday 25th and Thursday 26th December – CLOSED

Friday 27th December – 9am – 5:30pm

Saturday 28th December – 9am – 3pm

Sunday 29th December – CLOSED

Monday 30th December – 9am – 5:30pm

Tuesday 31st December – 8:30am – 1pm

Wednesday 1st January – CLOSED

Thursday 2nd January – Business as usual

Clinic Answering Service News

In the past month, Vetsec’s Virtual Veterinary Receptionist Team;

  • Handled over 16,400 calls

Virtual Veterinary Receptionist News

What’s happening with our team of Virtual Veterinary Receptionists…

It’s been a big month for one of our new Virtual Receptionists. Taia completed her training and probation period in November and is now officially a fully trained member of the team. Plus, she managed to find time to pass her driving theory test, too. Well done Taia.

We celebrated Emma’s birthday, and it was a big one! We hope you felt spoiled rotten by your lovely big chocolate cake and card from the team. Happy 21st Emma!

And finally, congratulations from all the team to Charlie for winning Employee of the Month for November, it has been thoroughly deserved for all your hard work.


Why use a Vet’s Best Friend?

If you need a break during busy periods, let Vetsec take your overflow phone calls. That means no more trying to juggle face-to-face client queries and telephone bookings simultaneously!

When stress enters a workplace, production drops dramatically. Increase your efficiency in-house, and minimise mistakes, by letting Vetsec help out when things get overwhelming.

That’s why Vetsec is a Vet’s Best Friend.

Vetsec is a leading veterinary answering service delivering an expert range of outsourced clinic answering and secretarial services.

Or call us today on 03333 800 0025