Vetsec is telephone answering service and secretarial support services dedicated to the veterinary industry. Our industry-trained Virtual Veterinary Receptionists provide a range of professional services to allow your reception staff to get on with dedicating their time to face-to-face duties, and help you enjoy running your practice again!
• Answer every call you miss; within three rings and in your practice name – you’ll never miss another call or leave another customer waiting.
• Handle any number of incoming calls instantaneously and simultaneously – your clients will never hear an engaged tone.
• Make outbound calls on your behalf, including customer feedback surveys, booking repeat appointments, and even provide a mystery shopper service.
• Manage your diary or appointment book on our online diary management system
• Deal with general enquiries, providing practice information such as opening hours.
• Take repeat prescriptions and medication requests and simply email the order through to the practice.
• Vetsec can even manage your social media pages to enhance your profile and attract more customers
Missing a call, leaving customers on hold, a queue of patients waiting at the reception desk, or stressing about booking appointments can be a thing of the past.
If your phones are driving you barking mad, administration is making you ratty, or your reception team are feline stressed, speak to Vetsec today to find out how we can help with our range of professional and affordable services.